the story

Hamper Terms and Conditions

SUPPLY

Some products contain nuts, egg, milk and other allergens. Please refer to product packaging for further information.

All contents have been fairly described through the Contents List and photographic props such as demonstrative foods and drinks.

We guarantee a minimum shelf life of 30 days from point of despatch for most perishable goods.

The weights given are approximate only and packaging may vary from those shown.

In the event of supply difficulties, The Art School Restaurant reserve the right to substitute goods or packaging of equal quality and value.

Wine vintages and labels may vary from those shown.

All items featured within website are subject to availability.

Items containing alcohol can only be ordered by and delivered to persons aged 18 and over.

The product images shown on the website are intended for presentation purposes only. Gifts and their contents are configured for safe and secure transit using the appropriate packaging methods, employed at The Art School Restaurant’s discretion.

Because our baskets are hand-made from natural materials, weave styles and willow colours / shades / finishes may vary from examples pictured.

DELIVERY

Whilst The Art School Restaurant will do our utmost to ensure deliveries are made on the requested date, please note that such dates serve as estimates only and cannot be guaranteed in any way.

Any claim for non-delivery of any Goods shall be notified in writing by the Customer to The Art School Restaurant within 7 days of the intended delivery date. Any claim for damage to any Goods shall be notified in writing by the Customer to The Art School Restaurant within 24 hours of delivery.

Regardless of how the order is communicated to The Art School Restaurant (on-line, fax, e-mail, telephone-call etc.), it is the customer’s responsibility to ensure that all order and delivery details are correct at least two working days prior to despatch.

The Art School Restaurant reserves the right to impose a surcharge retrospectively for any balance arising from the selection of an incorrect delivery zone, e.g. UK Mainland option selected for a Scottish Highlands or UK Offshore destination. If the customer is in any doubt as to the correct delivery option for their chosen destination then it is their responsibility to consult The Art School Restaurant prior to placement of the order.

Our guarantee is limited to delivering to the building, not individual recipients.

The Art School Restaurant do not accept any responsibility for any loss, damage, delay or other disruption in supply and deliveries brought about as a result of any of the following:

  • inaccurate or incomplete delivery address details;
  • delayed payment (cleared funds);
  • delayed order receipt.

The Art School Restaurant reserve the right to charge the Customer an additional fee for carriage, handling charges or unusable content in the event of a failed delivery caused by the supply of an incorrect or incomplete delivery address by the Customer.

ORDERING

All goods remain the property of The Art School Restaurant. until they have been paid for in full (cleared funds).

Orders are not accepted until the point of despatch.

Prices quoted are subject to change without notice.

No order which has been accepted by the Company may be cancelled by the Customer except with the agreement in writing of the Company and in terms that the Customer shall indemnify the Company in full against all loss (including loss of profit), cost (including the costs of all labour and materials used), damages, charges and expenses incurred by the Company as a result of cancellation.

 

RETURNS POLICY

We operate a returns policy for order cancellation. You are allowed a 14 day cooling off period from the date of delivery. This means that we will refund the total cost of the product and the standard delivery charges to you, if you choose to cancel your order for any reason, provided you comply with the below:

  • You notify us of your cancellation in writing to shop@theartschoolrestaurant.co.uk within 14 days of delivery. By return, we will confirm the returns delivery address.
  • The goods remain unused and component parts are unopened.
  • You or the recipient retain and take reasonable care of the goods and package the goods to be returned securely in the original packaging.
  • You are responsible for returning the goods to us at your own cost, and including a printout of your invoice or your order number.
  • Refunds will be issued upon safe receipt of the item. Refunds will be made via the original payment method.

Exceptions

If your order contains any of the following items we will be unable to refund your order (including postage & packaging) once it has been delivered:

  • Fresh items
  • Tailor-made or personalised goods

FORCE MAJEURE

The Company shall not be liable for any failure in the performance of any of its obligations under this Agreement caused by factors outside its control.

LAW AND JURISDICTION

This agreement shall be governed by English law.